Online Learning Support Specialist

Company: VirtualVocations
Location: Hartford
Posted on: April 4, 2025

Job Description:

A company is looking for a Customer Support Specialist - Online Learning.
Key Responsibilities

Provide technical support to first responder clients via phone, email, and chat
Document and categorize support tickets while monitoring feedback for collaboration
Manage software incident management and troubleshoot issues on the online learning platform

Required Qualifications

2 years of experience in software or SaaS technical support or related field
Minimum of one year of Salesforce experience
GED/High School Diploma
Desire to grow within the company
Good job stability

Keywords: VirtualVocations, Pittsfield , Online Learning Support Specialist, Other , Hartford, Massachusetts

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