Front Desk Supervisor

Company: Great Escape
Location: Queensbury
Posted on: April 10, 2025

Job Description:

Why work with us?

• Pay Rate: $18-$20/hr
• Flexible scheduling work as little or as much as you want
• Paid training
• DailyPay work today, get paid tomorrow
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more! Key Duties and Responsibilities:
  • To ensure high level of positive guest comments
  • Promote/sell in-house venues of hotel and waterpark
  • Resolve guest concerns quickly, professionally, and effectively
  • Continuous training of staff in Guest Service
  • To increase revenues by controlling labor and other costs
  • Investigate and resolve guest concerns in a courteous and professional manner
  • To ensure maintenance and cleanliness of Front Office
  • Multi task between reservations and the front desk responsibilities when Front Desk Supervisor in not available
  • All other job duties as assigned by management. ORGANIZATIONAL RELATIONSHIPS:
    • Reports to Business Operations Manager. SKILLS AND QUALIFICATIONS:
      • High School diploma or equivalent.
      • Bachelors Degree in Hospitality preferred
      • Up to 6 months experience in Front Office or related field preferred
      • Must be able to speak, understand, read and write English
      • Exceptional work ethic and attention to detail
      • Computer literacy, plus knowledge of Microsoft Office and Opera products is desired
      • Must be able to be on feet for a period of up to four (4) hours in length
      • Possess ability to effectively promote and market all hotel and waterpark services
      • Possess leadership and ability to communicate in a professional manner
      • Possess ability to motivate, develop, and direct staff as they work
      • Must be able to work weekends, holidays, and other shifts as necessary
      • Valid Drivers License and a clear driving record.

Keywords: Great Escape, Pittsfield , Front Desk Supervisor, Other , Queensbury, Massachusetts