Customer Support Team Lead

Company: VirtualVocations
Location: Lowell
Posted on: April 5, 2025

Job Description:

A company is looking for a Customer Support Team Lead (Global).
Key Responsibilities

Monitor agent performance, ensuring quality assurance scores remain above 90%
Provide coaching based on QA feedback, metrics, and customer survey responses
Handle customer escalations and maintain coaching logs with regular feedback

Required Qualifications

+2 years of coaching experience in a customer service environment
+2 years of management experience overseeing a customer service team
+2 years of customer service experience in a customer-facing role
Experience in setting and achieving SMART goals
Strong product and process knowledge to effectively train agents

Keywords: VirtualVocations, Pittsfield , Customer Support Team Lead, Other , Lowell, Massachusetts

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