Branch Manager - Great Barrington

Company: Berkshirejobs
Location: Pittsfield
Posted on: February 8, 2025

Job Description:

JOB SUMMARY:Reporting to the VP/Branch Administration, the Branch Manager is responsible for supervision and efficiency of daily branch operations, product sales, security, and safety in accordance with the Bank's policies and procedures. Develops new deposit and loan business. Provides leadership, training, and supervision while delegating day-to-day operations to branch personnel. Responsible for attaining the Bank's goals through active participation and management of sales and referral programs.ESSENTIAL FUNCTIONS:

• Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success.
• Manage branch sales and operations by staying abreast of new products, services, and promotions. Have a clear understanding of all Bank products and services.
• Promote process improvements and expense control initiatives.
• Ensure compliance with branch security procedures, safe deposit box operation, and proper cash and balancing controls (dual control).
• Educate and train staff maintaining awareness of Federal and State banking regulations.
• Ensure the appearance of the branch is neat, organized, and in accordance with Bank policy.
• Initiate, process, and close various loans.
• Prepare and review customer wire transfer requests.
• Ensure proper documentation and compliance for all new accounts and account maintenance.
• Promote business development with existing and potential customers by informing them on products or services that will appropriately assist them based upon their needs or wants.
• Provide leadership to all branch employees to assist the Bank in achieving its goals through ongoing coaching, performance management, managing service expectations, and delegation.
• Demonstrate superior customer service skills at all times to promote a positive image for the Bank through face-to-face communication and telephone etiquette with customers and employees.
• Assist with complex or unique customer needs. Approve customer transaction exceptions as warranted.
• Conduct branch staff interviews.
• Manage vacation and personal time requests for branch staff ensuring minimal customer service impact.OTHER FUNCTIONS:
• Serve as a member of a non-profit board and attend various Chamber events to represent the Bank in the community and improve customer relations.
• Perform Officer duties on Saturdays as scheduled.
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Keywords: Berkshirejobs, Pittsfield , Branch Manager - Great Barrington, Executive , Pittsfield, Massachusetts